Ordering Services
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      1. Welcome to Castle Hall Help Center
      2. Services
      3. Ordering Services

      How to Purchase Castle Hall's Services

      Castle Hall Services can be purchased by contacting our Client Support team via email request, or directly through the DiligenceHub platform.

      To request one or more of Castle Hall's diligence services, please contact us through any of the following methods:

      1. Service Request Form SubmissionScreen Shot 2020-05-31 at 8.32.35 PM
        1. From your Account User Settings menu you may select "Order Diligence", which will open a Diligence request form.  
        2. Provide the details of your service request and press Submit to send the form to our Client Support team.  
        3. A  member of our team will respond to your inquiry to confirm receipt of your request and initiate the diligence service accordingly.

      2. Click the Plus Sign Icon

        1. In your DiligenceHub account, if the Manager or Fund you're interested in is listed in the DiligenceExpress ADV tool, or in your Diligence Coverage list, you can click on the Plus Sign for any service and submit the pre-populated form to our Client Support team.
          Screen Shot 2021-02-24 at 3.51.58 PM
        2. A  member of our team will respond to your inquiry to confirm receipt of your request and initiate the diligence service accordingly.
          Screen Shot 2020-05-31 at 8.38.00 PM
      3. Online Chat
        1. In your DiligenceHub account, click on the Chat feature.
        2. If a member of our Client Support team is available, they'll take the details of your diligence inquiry, confirm with you via email to document the request, and initiate the diligence service accordingly.
      4. Email Client Support
        1. Submit the details of your request(s), along with any questions you may have, to our central Client Support team email <clientsupport@castlehalldiligence.com>.  A  member of our team will respond to your email to confirm receipt of your request and initiate the diligence service accordingly.

       

      We hope the DiligenceHub Help Center will provide quick answers to your questions as you as you begin to use the app. Please browse the articles at your convenience - and, of course, feel free to send a support ticket or live chat with our team if you have questions at any time.